Privacy Policy

1. Who We Are

Mystmere Forge is a UK-based business selling handcrafted 3D printed products. We are the data controller for the personal information we collect through this website.

Contact: hello@mystmereforge.co.uk

2. Information We Collect

We collect information you provide directly when you:

  • Place an order (name, email, phone, delivery address)
  • Contact us via the contact form or email
  • Subscribe to our newsletter (email address)

We automatically collect technical data (IP address, browser type, device information) and usage data (pages visited, time spent on site).

3. How We Use Your Information

We use your personal information to process and fulfil your orders, communicate with you about your orders, respond to enquiries, send marketing communications (only with your consent), improve our website and services, and comply with legal obligations.

4. Legal Basis for Processing

Under UK GDPR, we process your data based on: Contract (to fulfil orders), Legal obligation (tax and accounting requirements), Legitimate interests (improving services and preventing fraud), and Consent (for marketing communications).

5. Sharing Your Information

We share your information with Shopify (our e-commerce platform), Royal Mail (to deliver your orders), and hosting providers. We do not sell your personal information to third parties.

6. Data Retention

  • Order data: 7 years (for tax and legal compliance)
  • Contact enquiries: 2 years from last contact
  • Marketing preferences: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data. To exercise any of these rights, contact us at hello@mystmereforge.co.uk.

8. Cookies

We use essential cookies to make our website work (e.g., shopping cart functionality). We do not use tracking or advertising cookies.

9. Security

We implement appropriate security measures to protect your personal information. All payment processing is handled securely by Shopify Payments and we never store your full payment card details.

10. Complaints

If you have concerns about how we handle your data, please contact us first at hello@mystmereforge.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: December 2024