Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

You then have a further 14 days to return the items to us.

1. Contact us first at [email protected] with your order number and reason for return.
2. Pack the item securely in its original packaging if possible. Items must be returned in unused, resaleable condition.
3. Post the item to us using a tracked service. We'll provide the return address when you contact us.
4. Keep your proof of postage until you receive your refund.

Once we receive your returned item and confirm it's in the required condition, we'll process your refund within 14 days.

Refunds will be made to the original payment method. Please allow 3-5 business days for the refund to appear in your account.

What we refund:

• Full product price
• Original delivery cost (standard rate only)

What you pay:

• Return postage costs (unless item is faulty)

If your item arrives damaged or is faulty, please contact us immediately with photos of the damage. We'll arrange a replacement or full refund including return postage costs.

Under the Consumer Rights Act 2015, you have up to 30 days to return faulty goods for a full refund.

Items must be returned in the same condition you received them:

• Unused and undamaged
• In original packaging (if possible)
• With all parts and accessories

We reserve the right to reduce your refund if items show signs of use or damage beyond what's necessary to inspect the goods.

We don't offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.

If you have any questions about returns or need to start a return, please contact us:

Email: [email protected]

We aim to respond to all enquiries within 24-48 hours on weekdays.