Questions & answers

UK orders are dispatched within 1-3 business days for in-stock items. Most print-to-order items are made and dispatched within 3-5 working days. Delivery is via Royal Mail and typically takes 2-3 days after dispatch.

Currently, we only ship within the UK. We hope to expand internationally in the future.

Once your order ships, you'll receive an email with tracking information. You can also use our Order Lookup page with your order number and email.

We accept all major credit and debit cards through our secure Square payment processor, including Visa, Mastercard, and American Express.

Articulated dragons are 3D printed figures with multiple jointed segments that allow them to move and flex. They're printed as a single piece with ball-and-socket joints – no assembly required!

All our items are 3D printed using high-quality PLA (polylactic acid), a plant-based bioplastic. It's durable, safe, and has a beautiful finish.

Yes! Each dragon comes with its own unique name and backstory. Even identical designs will have subtle variations due to the nature of 3D printing – no two pieces are exactly alike.

In-stock items are ready to ship immediately. Print-to-order items are made specifically for you and are usually dispatched within 3-5 working days. Custom orders can take longer depending on complexity.

Absolutely! Contact us through the Custom Orders page with your colour preferences. We have a wide range of filament colours available.

We work with talented designers to bring unique creations to life. If you have a specific design in mind, get in touch and we'll see what's possible.

Custom orders typically take 2-4 weeks depending on complexity. We'll give you a specific timeline when you place your order.

Contact us immediately with photos of the damage. We'll arrange a replacement or refund at no extra cost to you.

We accept returns within 14 days of delivery for unused items in original condition. Custom and print-to-order items cannot be returned unless faulty.

Email us at [email protected] or use the Contact page. We aim to respond within 24 hours.